Refund & Cancellation Policy

This policy explains how Balenciao handles reservation changes, cancellations, no-shows, and refunds. It applies to table reservations, event bookings, and any prepaid amounts collected through our website or concierge desk.

Specific terms communicated in your booking confirmation — such as deposits, minimum spend, or event tickets — may supplement this policy and will take precedence where they differ.

Submitting a form on our website creates a request only. No charge is made at that stage unless a payment step is explicitly shown during checkout.

Once our team confirms your reservation and any required deposit or prepayment, the cancellation windows below apply to that confirmed booking.

For standard table reservations without a prepaid deposit:

• Please notify us at least 4 hours before your scheduled arrival to cancel or reduce party size without penalty.
• Cancellations within 4 hours of arrival, or failure to arrive within 30 minutes of the confirmed time without notice, may be treated as a no-show.

For weekends, special events, private booths, or high-demand dates, we may require a deposit or full prepayment to hold your table.

Unless otherwise stated in your confirmation:

• Cancellations made 48 hours or more before the reservation: full refund of any prepaid deposit, minus payment gateway fees if applicable.
• Cancellations between 48 hours and 4 hours before arrival: 50% of the prepaid amount may be retained.
• Cancellations within 4 hours, or no-shows: prepaid amounts are generally non-refundable.

Tickets or packages for live performances, DJ nights, or curated experiences are non-refundable unless the event is cancelled by Balenciao or applicable law requires otherwise.

If an event is postponed, your ticket will remain valid for the rescheduled date or we will offer a credit or refund at our discretion.

If we cancel or materially change your confirmed booking due to operational, safety, or force majeure reasons, we will offer a full refund of any amount paid for that booking or an alternative date, at your choice where feasible.

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your bank or card issuer and typically take 5–10 business days after approval.

We do not charge a separate Balenciao refund fee, but third-party payment processing fees may be non-recoverable where stated in your confirmation.

To change date, time, or party size, contact our concierge as early as possible. Changes are subject to availability and may require a new confirmation.

Downgrades or reductions made after confirmation may affect deposit eligibility under the terms above.

Email info@balenciao.com or call +91 88879 22447 or +91 6387 863 623 with your name, confirmation reference (if provided), and booking date. Refund requests are reviewed within 2 business days.

We may revise this policy as payment features are introduced or regulations change. The version posted on this page at the time of your confirmed booking will apply unless otherwise required by law.