Privacy Policy

This Privacy Policy applies to Balenciao Night Club & Restaurant (“Balenciao”, “we”, “us”, or “our”), operating at Ground Floor, Tower B, Bhavya Corporate Tower, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, and our website at balenciao.in.

If you have questions about this policy or your data, contact us at info@balenciao.com, +91 88879 22447, or +91 6387 863 623.

We may collect the following categories of information:

• Identity and contact details — such as your name, email address, and phone number when you submit a reservation request, contact form, or speak with our concierge.
• Reservation details — preferred date, time, party size, seating preference, occasion, and any special requests you choose to share.
• Technical data — such as IP address, browser type, device information, and pages visited, collected through standard server logs and analytics tools.
• Communications — records of correspondence with our team, including email, phone, and messaging channels you use to reach us.
• Payment information — when online payments are enabled, payment details are processed by our payment partners. We do not store full card numbers on our servers.

We use personal information to:

• Review, confirm, or decline reservation and event requests.
• Communicate with you about your booking, arrival details, dress code, or venue policies.
• Operate, secure, and improve our website and guest services.
• Send service-related updates where you have provided contact details for that purpose.
• Comply with legal obligations, including age verification requirements and record-keeping for hospitality operations.
• Process payments and issue refunds where applicable, once payment functionality is live on the site.

We process your information to perform reservation services you request, to pursue our legitimate interests in operating a safe and well-run venue, and to comply with applicable law.

Where required, we will seek your consent — for example, for optional marketing communications. You may withdraw consent at any time by contacting us.

We do not sell your personal information. We may share data with trusted service providers who help us operate our website, reservation systems, payment processing, email delivery, or analytics — only to the extent needed to provide those services and subject to appropriate safeguards.

We may also disclose information if required by law, court order, or government authority, or to protect the rights, safety, and security of our guests, staff, and venue.

We retain reservation and contact records for as long as needed to manage your booking, resolve disputes, meet accounting or regulatory requirements, and maintain appropriate business records.

Technical logs are retained for a shorter period unless needed for security investigations.

We use reasonable administrative, technical, and organisational measures to protect personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to withdraw consent where processing is consent-based.

To exercise these rights, email info@balenciao.com. We may need to verify your identity before responding.

Our website may use cookies and similar technologies to remember preferences, understand traffic patterns, and improve performance. You can control cookies through your browser settings, though some site features may not function correctly if cookies are disabled.

Balenciao is an adults-only venue. Our services are not directed to individuals under 21, and we do not knowingly collect personal information from anyone under that age.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.